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Privacy Policy
Trova values the trust you place in us when you browse our site, plan a trek, or reach out with a question. This page explains, in plain terms, what information we gather, why we gather it, and how it's kept safe.
Information We Collect
Depending on how you interact with us, we may gather:
Contact details — name, email, phone number, nationality.
Trip details — the hike you've chosen, travel dates, group size, and any preferences you mention.
Health notes for the trail — fitness level, dietary needs, or medical conditions you choose to share, so your guide can plan a safer trek at altitude or on remote routes.
Payment details — handled through our payment partners; your full card number never touches our servers.
Messages — anything sent through a contact form, booking inquiry, or email.
Site activity — general browsing data like device type, browser, and approximate location, used to understand how people use the site.
How We Use Your Information
Your information helps us:
Confirm and manage your booking.
Arrange the guides, permits, and logistics your route requires.
Keep you updated on itinerary details or trail conditions.
Answer your questions before, during, and after your trip.
Refine our routes, site, and how we communicate with travelers.
Meet legal or tax requirements where applicable.
We do not sell, rent, or trade your personal data with third parties for marketing purposes.
Cookies and Analytics
We use cookies to keep the site running smoothly and to get a general sense of how visitors use it. You're free to limit or block cookies through your browser at any time — the site will still work, though some preferences may not be remembered.
Tools like Google Analytics and Framer's built-in analytics give us aggregate usage patterns; they aren't tied back to you personally.
How Long We Keep It
We hold onto your information only as long as it's useful for the purpose it was collected, or as long as the law requires. After that, it's deleted or stripped of anything identifying.
Your Rights
Wherever you're writing in from, you can generally ask us to:
Show you what data we hold on you.
Correct anything that's wrong.
Delete your data outright.
Withdraw consent you'd previously given.
Reach out to email@trova.com and we'll take care of it.
Data Security
Everything you send us travels over an encrypted connection and lives in secure cloud storage. We keep an eye on our safeguards and update them as needed.
International Transfers
Booking a trek often means your information crosses borders — to guides, permit offices, or service providers in other regions. When that happens, we make sure the handling still meets solid data protection standards.
Updates to This Policy
We'll update this policy from time to time. Whenever we do, the "Last updated" date at the top will reflect it.
Get in Touch
Questions about this policy or your data?
Write to us: email@trova.com